Privacy Policy

Effective Date: June 22, 2026

At CIMAX LMS (cimax-lms.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our individual or agency learning services.

1. Information We Collect

We collect information necessary to deliver our educational tools and support your learning journey:

• Account Information: Name, email address, password, profile picture, and registration details.
• Agency/Organizational Data: Company name, designated administrative contact info, and team structure details if accessing through an agency dashboard.
• Learning Activity Data: Course progress, quiz scores, lesson completion statuses, time spent on lectures, and completion certificates.
• Billing Information: Payment transactions are handled securely via encrypted third-party payment gateways. We do not store full credit card numbers on our local servers.

2. How We Use Your Information

We use your data to maintain a functional and secure learning platform, specifically to:

• Provide course materials, track progression, and generate completion certificates.
• Enable analytical tracking dashboards for agencies so administrators can track their assigned team members' metrics and performance.
• Process financial transactions and manage active subscription cycles.
• Send important system alerts, technical maintenance notifications, and customer support responses.

3. Information Sharing and Disclosure

• To Agency Managers: If your account was provisioned or paid for by an agency or employer, your learning metrics, progress reports, and test scores will be visible to that agency's account administrators.
• To Service Providers: We share essential data with trusted service vendors (e.g., cloud hosting platforms, email dispatch handlers, payment processors) operating strictly under data confidentiality mandates.
• Legal Compliance: We may disclose data if legally required to do so by applicable authorities or court mandates.

4. Data Security

We leverage industry-standard administrative, physical, and technical safeguards designed to secure your personal records against unauthorized access, loss, or alteration. However, no internet transmission or electronic storage layout is completely bulletproof, and we cannot promise absolute digital security.

5. Your Data Rights

Depending on your location, you may have rights to access, correct, port, or request the deletion of your personal profile records. Individual users can update their core details directly through their account profile dashboards or request assistance by contacting our team.

6. Policy Updates

We may modify this Privacy Policy from time to time. Any changes will be announced by revising the "Effective Date" at the top of this page. We encourage you to review this page periodically to stay informed about how we safeguard your data.

7. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us via email at privacy@cimax-lms.com.